What is VoIP?
Do I need broadband/internet connection?
Can I keep my phone number and use VoIP?
Yes, in most cases you can simply port your number to Othos.
All South African Geographic numbers can be ported (021, 011, 010, 022, 031, etc.)
What type of connection is recommended for VoIP?
What Different Types of CODECS are there?
What is a Hosted PBX (Virtual/Cloud PBX)?
What is an IP Phone?
IP Phones are special telephones which look and work like normal telephone but they connect directly to your Internet connection. An IP Phone plugs directly into your Internet router and comes in both wireless and corded models. Business VoIP users generally opt for IP Phones because they have special buttons which allow calls to be transferred, put on hold and have multiple lines.
How does the voice clarity of VoIP compare to traditional telephone?
The quality of VoIP has steadily improved since its inception, and it now meets or exceeds the quality of a traditional landline.
Can I take my phone number with me when I travel?
Yes, many business VoIP customers install a soft phone on their laptops and/or smartphones so that they can make and receive calls no matter where they are.
Can I pick a new number?
Yes. You can pick from a variety of different SA area codes, SA non-geographic numbers and international numbers.
Can I pick a new number with a different geographic area code?
Yes. One of the benefits of VoIP is that it is not geographically dependent.
Can I keep my hardware?
Yes, as long as it is SIP compatible it will most likely work with Othos. We work with different dialers, PBXs. Please get in touch and let us know your current setup.
What if I move premises?
Othos is not geographically dependent, you can just pack your phones up and plug them in at your new office.
Can I use a credit card machine over my VoIP connection?
VoIP does not support the technology required for these types of connections as they use a dial up modem.
If I lose power will I still be able to make phone calls with VoIP?
Losing power can cause your Internet connection to go down. If this happens you will not be able to make calls unless you are equipped with a back up UPS, which could power the connection for a limited short duration. If you are using our OCS – Othos Cloud Solution – you can simply divert your calls or configure your extensions on smartphones
What do I need to use VoIP?
You need a high speed internet connection and a VoIP phone. A VoIP phone can be an IP phone, which is a phone designed to work with VoIP. Or you can use a softphone, which is a computer program that allows you to make VoIP calls from your computer or smartphone.
I've heard bad things about call quality with VoIP.
We have too, We're happy to say that call quality with Othos is all that matters. Most call quality issues are caused by network connectivity issues. Was your last call with Othos suffering with bad quality? Let us know! We have a call by call policy that checks what happened with every single call in order to point out network issues and present total transparency.
Can I use VoIP on my smartphone?
Yes. You will need an app